TERMS & CONDITIONS

CUSTOMER CARE

Any and all feedback, positive or negative, can be submitted to: info.sugarbeebath@gmaill.com

We take care to ensure that all details displayed for an item are correct at the time when the information was entered onto the system.

 

Our products are handcrafted and therefore may differ slightly from batch to batch. For this reason, items may not be as shown on this website.

 

Offers and promotions change often, and the offers are only available against products where and when stated. One promotional code can be used per order. We reserve the right to retract and/or change offers and promotions at our discretion. Discount codes cannot be applied after the order and payment have been received.

 

On the rare occurrence we may not be able to accept your order due to the following reasons:

1. The item you have ordered is out of stock

2. The payment cannot be authorised or there are reasonable grounds to suspect your

payment may be fraudulent

3. There is an error with the product description or pricing

 

PRIVACY & SAFETY

What personal information do we collect?

We collect and store any information that you enter on our website (for example, when making a purchase). The information stored is: your name, billing address, shipping address, payment information (including credit card numbers or paypal email address), email address and phone number.

We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our site!). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.

 

How do we collect your information?
 

When you place an order on our site, it is part of the process to collect the personal information which you provided. Please remember that your personal information will only be used for the specific reasons that are stated above.

 

Why do we collect your information?

To communicate with you about your order and keep you up to date with the order process.

We collect this information in order to fulfill any orders placed (this includes processing your payment information, arranging shipping and providing order confirmations/invoices). We also collect this information in order to comply with the preferences on the website.

 

How do we store this information?
 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our customers?
 

We may contact you to notify you about any orders placed, let you know about shipping or order confirmation! We may also notify you about any deals/offers that we have.

 

Sharing your personal information
 

We take the security of your personal information very seriously. We share your personal information with our website provider - Wix.

We track cookies in order to make your experience as personalized as possible, but we can't stand those pop-ups that most sites are using. By using this website and agreeing to this policy, you consent to Sugar Bee Bath’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

 

Google cookies
 

We may use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.
 

We may use Google Adsense interest-based advertisements on this website.  These are tailored by Google to reflect your interests.  To determine your interests, Google will track your behavior across the web using cookies.  You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager.

 

How can you withdraw your consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info.sugarbeebath@gmail.com

 

Privacy Policy Updates
 

Please note, we reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions?

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us

RETAILERS

Sugar Bee Bath products are available in the following retail stores:
The Little Gift Shop in Mann Art Gallery

PAYMENT METHODS

  • Credit / Debit Cards

  • Paypal

  • E-transfer